Procedures for Handling Complaints at RWS
Fundamental approach
All stakeholders—students, parents, and staff—should feel that RWS fosters an open, inclusive, and receptive environment. It is not only possible to share feedback about the school’s operations, but the school leadership and staff also expect and encourage individuals to express their opinions. It is the responsibility of the school leadership to manage the organization in a way that ensures this atmosphere is maintained.
How we handle complaints
In our school administration system, Admentum, which students, guardians, and staff have access to, there is an option to submit opinions, feedback, or complaints regarding the school’s operations by filling out a digital form. Complaints submitted through this system are collected in a digital folder on the RWS intranet, which is accessible to the school leadership.
